Tuesday, 6 October 2015
The Romanian BPO sector - excellent potential for further development
The Romanian BPM industry (including BPO and SSC sectors) is a fast growing and attractive investment destination. The country offers a competitive business environment and highly skilled multi-lingual workforce at low cost.
The costs efficiency with the employees, the country’s geographical location, the size of the domestic market, the adequate quality of the education system and the solid knowledge of foreign languages make
one of the best
destinations for companies operating in the BPO and SSC sectors. Romania
In regards to the ITO potential,
is one of the best countries in the CEE for near-shore outsourcing, taking into
account the low costs and the IT resources to be involved in sophisticated
projects requiring access to innovative skills and technologies. Romania
Due to the remarkable performance of its IT&C sector,
Romania has consolidated its position as an
outsourcing hub in the CEE, the region becoming the new competitor of . India 's
highly skilled workforce has a better understanding of the Western European
culture than their Asian competitor. Romania
The Shared Service Center market in Romania started to develop in 2004 when companies such as Oracle, HP, Microsoft, Endava, EON, Office Depot, Temenos, Deutche Telecom, Stefanini etc set up their service centers on the domestic market in Bucharest, Cluj, Timisoara, Iasi, Brasov and Sibiu.
The average rates on the ITO market in
in 2011 was 26.76 USD /
- Project Manager: 38.24 USD / hour
- Senior Developer: 31.70 USD / hour
- Middle Developer: 25.32 USD / hour
- Junior Developer: 19.67 USD / hour
The salary levels in the BPO and SSC sectors depend on the foreign language capabilities, the rare and required languages being generally better paid.
Examples of monthly net salaries in
- English (300 – 550 EUR)
- French (325 – 600 EUR)
- German (350 – 700 EUR)
- Dutch (up to 700 – 1,000 EUR)
The Romanian BPM industry employs approximately 20,000 persons and the number is expected to increase. Despite the financial crisis, the industry’s average annual growth rate during the last three years recorded over 20% and a growth of over 30% is forecasted for the next three years.
The investment incentives offered by the Romanian Government in the past years in order to attract foreign direct investments, including real estate tax exemptions and preferential tax deductions for acquiring new technology and R&D centres continue to be attractive for potential investors.
MAIN INTERNATIONAL PLAYERS
Big multinational companies opened at least one centre in
the past years and some of these centres have over 1,000 employees. 80% of the
employees have university degrees. Romania
The cumulated turnover of the players in the BPM industry in
estimated at 500 million EUR in 2012. Romania
The most frequent services provided by the BPO centres in
finance & accounting, customer support, procurement and HR, followed by IT,
logistics, order administration, call center, research & analytics and
legal process outsourcing. Romania
The players active in the Romanian BPM industry are characterised by continuous business process improvement, high quality of services, technological and process innovation and ability to meet the market new requirements.
The main BPO centres are located in
Bucharest and other large cities, such as Cluj Napoca and . Timisoara
Many investors in
for example Microsoft and Oracle, announced the expansion of their investment
due to the fact that they applied and accessed EU funds with the purpose to
create more jobs on the domestic market. Romania
Are you interested in the BPO and call center sector in Romania?